When you try to call a shopper back 10 minutes later like she asked but she doesn't pick up,
and 10 seconds after you hang up the phone rings,
so you assume it's her and say, "Hi, this is Rainbow Stevie," like you usually do to answer business calls
BUT LUCKILY YOU DON'T SAY THE NAME OF YOUR COMPANY
like you sometimes do,
because it turns out it's actually someone from a location you mystery shopped calling to follow up with you

That would have been bad.